Refund policy
Last updated: 19 August 2026
Ombambi subscriptions purchased through the Apple App Store are billed and managed by Apple. Ombambi does not process those payments directly and cannot issue App Store refunds.
App Store purchases
To request a refund for an Apple purchase, use Apple’s Report a Problem service or follow Apple’s current refund instructions. Apple reviews and decides refund requests under its applicable policies.
Subscription cancellation
Deleting the app does not cancel a subscription. Manage or cancel an App Store subscription through your Apple account’s subscription settings. Cancellation normally prevents the next renewal but does not automatically create a refund for a period already billed.
Other requests
If you believe there is an account or billing error, contact us at cdi@ium.edu.na with the relevant account details. Do not send passwords, verification codes, or payment card numbers. We will investigate matters within our control and direct App Store payment issues to Apple where appropriate.
Contact
IUM, Dorado Park Ext 1, 21–31 Hercules Street, Windhoek, Namibia
+264 61 433 6000